MARRIN SANTORE REALTY, LLC | ctnyrealty.com | the Next Generation 
PRIVACY POLICY AND TERMS OF USE [last updated 05.08.2026] This Privacy Policy defines how Marrin Santore Realty, LLC collects, uses, maintains and discloses information collected from users (“User”) of ctnyrealty.com (“Site”). This privacy policy applies to the Site and all services offered by Marrin Santore Realty, LLC. We may use third-party contractors to deliver services of and for the Site. This Privacy Policy does not apply to any online services, websites or applications that are not specifically linked to this Policy, including other services provided by us or by our third-party contractors. If you have questions about our use of your personal information, please contact us using the information in Section 14. Marrin Santore Realty, LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date. We encourage Users to frequently check for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications. Marrin Santore Realty, LLC has made every effort to thoroughly address privacy concerns. If there is a particular section that seems unclear to you after thoroughly reading the Privacy Policy in its entirety, please contact us (see Section 14). 1. How We Gather User Information We collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site. Personal identification information provided by User Information can be provided to us by the completion of a request form containing User’s name, email address, telephone number and comments, questions, feedback or other detail communications. Although none of that information is required to submit a form, we can only respond to a request if you give us contact information. Users may also visit our Site anonymously. Third-party Contractor Information We may maintain pages on social media platforms, such as Facebook, LinkedIn, Instagram, and other third-party platforms. When you visit or interact with these pages, the platform providers' privacy policies will apply to your interactions and their collection, use, and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy. Customer Relationship Management (CRM) systems If we use email, text messaging, other electronic means or CRM to communicate with you, we may collect and process email and/or test message content, attachments, notes and records relating to our interactions with you, timestamps and any other logged activity related information easily available to us regarding our communication history. Our CRM services may synchronize with email accounts to facilitate communication management. When email synchronization is enabled, information from emails exchanged with you may be processed and stored, including email content, sender and recipient information, timestamps, and attachments. This data is used to provide better service, maintain accurate records, and facilitate follow-up communications. Automatic Data Collection We and/or our third-party contractors may log information about you, your computer or mobile device, and your interaction over time with our Services, our communications, and other online services, such as, device data (including your computer's or mobile device's operating system type and version, manufacturer and model, browser type, screen resolution, device type, IP address, unique identifiers, language settings, mobile device carrier, and general location information such as city, state, or geographic area); and online activity data (such as pages or screens you viewed, how long you spent on a page or screen, browsing history, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them). We may use the following tools for automatic data collection: cookies (text files that websites store on a visitor's device to uniquely identify the visitor's browser or to store information or settings in the browser); local storage technologies (like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data); and web beacons (also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked).
2. How We May Use Your Personal Information Customer Relationship Management We may use CRM tools and services to maintain records of our communications and provide personalized service. This may include analyzing your interactions with us to better understand your needs and preferences. If you have opted in to receive marketing and promotional communications, we, or our third-party contractors, may periodically send you direct marketing communications as permitted by law, including through phone, email, and SMS text messages, some of which may use artificial or prerecorded voices. Other than as set forth in Section 4 below, your information will not be shared with third parties for marketing or promotional purposes. You may opt out of receiving such communications (see Section 5). As we or our third-party contractors believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities. For compliance, fraud prevention, and safety to protect our, your, or others' rights, privacy, safety, or property (including by making and defending legal claims); enforce the terms and conditions that govern our services; and protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical or illegal activity. We may create anonymous data from your personal information and other individuals whose personal information we collect, by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve our services, conduct research, and promote our business. 3. Artificial Intelligence (AI) Marrin Santore Realty, LLC may use artificial intelligence and other technologies to provide and improve our services. This section describes how AI is used in connection with the Site and Services. AI-Generated Content We may use AI technologies to generate, assist with/or enhance content on the Site or otherwise provide through our services, including, but not limited to written information, such as, property descriptions, listing information, blog posts, articles, social media posts, marketing materials, email communications and/or newsletters, advertising copy and promotional content. The creation of AI-generated content uses large language models and other machine learning systems. We review AI-generated content for accuracy and appropriateness as it may contain errors, omissions or inaccuracies. You should not rely solely on AI-generated content for important decisions, including real estate transactions, without independent verification. AI-Assisted Communications We may use AI to assist with communications, including, but not limited to, suggesting responses to inquiries, analyzing communication patterns to improve service, providing automated responses to common questions and prioritizing and categorizing incoming communications. A human may review and approve messages before they are sent, although some automated responses may be sent without individual human review. AI-Based Analysis and Recommendations We may use AI to analyze data and provide recommendations, including, but not limited to, identifying potential opportunities based on your stated preferences, suggesting properties that may match your criteria, analyzing market trends and/or conditions and optimizing the timing and content of communications. AI-based analyses and recommendations are not professional advice and are provided for informational purposes only. We advise you to consult with qualified professionals for all important decisions. Your Rights Regarding AI You have the right to request information about whether AI was used to generate specific content, request human review of significant decisions that were made with AI assistance, opt out of certain AI-powered features where technically feasible and provide feedback on AI-generated content or recommendations. To exercise these rights or ask questions about our use of AI, please contact us using the information in Section 14.
4. How We May Use or Share Collected Information Marrin Santore Realty, LLC does not sell your personal information and does not share your personal information with any third-party contactor for their marketing or promotional purposes. We may collect and use your personal information for the following purposes: a. To establish a client file to provide real estate services to you at your request; b. To send you updated communications related to your requests. We and/or our third-party contractors may use the personal information you send to us to send you transactional communications or updates. You can opt out of receiving emails or texts at any time unless we are participating in a current ongoing transaction. In that case, the opt out must be by written mutual agreement between you and Marrin Santore Realty, LLC. To opt out, see Section 14; c. To respond to user inquiries, questions, and/or other requests or to offer support to users; d. To send you follow-up communications, we, or our third-party contractors, may periodically send you follow-up communications as permitted by law, including through telephone, email and/or SMS text messages, some of which may use artificial or prerecorded voices. You may opt out of this communication method at any time (see Section 14); e. To improve personalized client services and respond to your service requests more efficiently; f. To run a promotion, contest, survey or other Site feature; g. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site; h. We may use feedback you provide to improve our Site or our services; i. For us, or our third-party contractors, to send Users information they agreed to receive periodically either by email or text about updates to their file status, topics we think may be of interest to them or to respond to their inquiries, questions and/or other requests; We may disclose your personal information, if required, for the prevention of fraud or for safety purposes; j. As we or our third-party contractors believe to be appropriate or necessary, to comply with applicable laws, lawful requests and legal process, such as, to respond to subpoenas or requests from government authorities; k. To protect our, your or other’s rights, privacy, safety or property, including by making and defending legal claims, enforce the terms and conditions that govern our services and protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity; or l. In the event of a business transfer on our part, including but not limited to, a corporate sale, merger, consolidation, reorganization, acquisition, dissolution, divestiture, bankruptcy or other such occasion. All efforts will be made to require the recipient to continue and honor this Privacy Policy. 5. Short Message Service (SMS) Text Messaging Terms and Conditions We use SMS to confirm appointments, send reminders and notify clients of schedule updates or other important changes. You can cancel the SMS service at any time. Just text "STOP." After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance or you can get help directly by emailing us at info@ctnyrealty.com. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages send to you from us and to us from you. Message frequency may vary. If you have any questions with about your text plan or data plan, please contact your wireless provider. If you have any questions regarding privacy, please read this Privacy Policy and Terms of Use in its entirety. For further clarification, contact us as specified in Section 14. 6. Advertising and Tracking Technologies (Cookies) Our Site may use advertising and tracking technologies, such as, cookies, to enhance User experience and measure the effectiveness of our advertising methods. The User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If User refuses cookies, please note that some parts of the Site may not function properly. We may use tracking technologies to track when you view or interact with our Site, to measure the effectiveness of email campaigns or to analyze user interaction on our Site. We may participate in advertising on third-party websites, which may use their own tracking technologies and cookies regarding your online activity. 7. Deletion Request Rights You have the right to request the deletion of your personal information that we have collected and retained, subject to certain exceptions. Upon receiving and verifying your request, we will delete your personal information from our records, as well as direct our service providers to do the same, unless an exception applies. We may deny your request to delete your personal information if retaining it is necessary for one or more of the following reasons: a. To complete the transaction for which we collected the personal information, provide a requested service or perform our contract with you; b. To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activities or prosecute those responsible for such activities; c. To comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.); d. To comply with public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all applicable ethics and privacy laws, when deleting the information may render the research impossible or seriously impair its achievement, provided you previously provided informed consent; e. To enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us; f. To comply with a legal obligation imposed on us; or g. To make other internal and lawful uses of the information that are compatible with the context in which you provided it. Please note that these exceptions are designed to ensure compliance with applicable laws and protect legitimate interests. We will carefully evaluate each request and provide a response in accordance with the relevant regulations. 8. Privacy Rights You have the right to submit requests about your personal information, depending on your location and the nature of your interactions with the Site and our services. These rights may include: information about how we have collected and used your personal information (we have made this information available to you without having to request it by including it in this Privacy Policy and Terms of Use); access to a copy of the personal information that we have collected about you, correction of personal information that is inaccurate or out of date, deletion of personal information that we no longer need to provide our services or for other lawful purposes and additional rights, such as, to object to and request that we restrict our use of your personal information, and where applicable, you may withdraw your consent. If you wish to exercise your rights, please contact us using the information in Section 14. 9. How we Protect User Information We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction information and data. 10. Third-party Websites Users may find advertising or other content on our Site that link to the sites and services of our contractors, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
11. Rights of Non-Connecticut Resident Users Our Site offers our services to out-of-state residents and may use tracking technologies on Users from states other than Connecticut. While we are compliant with the Connecticut Data Privacy Act (CTDPA), we may additionally be subject to compliance with regulations of states for non-CT residents. States with consumer privacy protection acts include, but are not limited to: a. California (CCPA/CPRA); b. Virginia (VCDPA); c. Colorado (CPA); d. Utah (UCPA); e. Montana (MTCDPA); f. Iowa (Iowa CDPA); g. Tennessee (TIPA); and others. Our timely compliance with current requirements by state will be acknowledged and processed by Marrin Santore Realty, LLC if, and as, necessary. Please submit your request to us in writing using the contact information provided below Section 14. 12. Children Under the Age of Eighteen Marrin Santore Realty, LLC does not knowingly collect personally identifiable information from children under the age of eighteen. If you are under the age of eighteen, you must ask your parent or guardian for permission to use this Site. Your parent or guardian must provide written notarized proof of their permission to Marrin Santore Realty, LLC prior to the onset of communications between us. 13. Your Acceptance of These Terms By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. 14. Contact Us If you have any questions, please contact us: 
Marrin Santore Realty, LLC P O Box 1735Litchfield CT 06759-1735 860.567.4551 info@ctnyrealty.com 



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